RETURN AND REFUND POLICY

Last updated: November 10, 2026

Thank you for shopping at SwedishStudios Games.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds, exchanges, and returns. Because our official merchandise operates in partnership with Fourthwall for made-to-order fulfillment alongside our own direct customer commitment, this policy includes both Fourthwall’s Quality Guarantee and SwedishStudios Games’ 30-Day "Matters of Taste" Cool-Off Policy (as We believe "the customer is always right in matters of taste").

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to SwedishStudios Games.
  • Fourthwall refers to our third-party e-commerce and made-to-order production partner operating Our official merchandise storefront (https://store.swedishstudiosgames.com).
  • Goods refer to the physical or digital items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Receipt means the official Order confirmation email, digital invoice, or itemized proof of purchase issued directly by Us or Fourthwall at the time of purchase.
  • Service refers to the Website and official storefront.
  • Website refers to SwedishStudios Games, accessible from https://swedishstudiosgames.com and https://store.swedishstudiosgames.com.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Part 1: Fourthwall’s Return Policy (Damaged, Defective, or Incorrect Goods)

Under Fourthwall’s standard made-to-order policy, "Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues."

If Your Goods arrive damaged, misprinted, defective, or if You received the wrong item, You do not need to pay to ship the item back to Sweden. Fourthwall will replace or refund defective or incorrect Goods at no cost to You:

  1. 30-Day Reporting Window: You must report any quality, damage, or fulfillment error within 30 calendar days of the delivery date shown on the carrier’s tracking.
  2. Receipt & Photo Proof Required: You must provide Your Receipt / Order Number along with clear photographs of the item laid flat on a well-lit surface showing both the product/garment tag and the visible defect or issue.
  3. Where to Submit a Quality Claim: For damaged, defective, or wrong items fulfilled by Fourthwall, please contact store support directly at contact@support.store.swedishstudiosgames.com or via https://store.swedishstudiosgames.com/pages/contact (or reach out to Us at contact@swedishstudiosgames.com and We will help coordinate).
  4. Pre-Production Cancellations & Edits: Because Fourthwall Goods are made to order, You may cancel or edit Your Order (such as changing a size or shipping address) using the link in Your Order confirmation email only before the Order enters production. Once an Order enters production, it cannot be cancelled mid-fulfillment, and You must wait until delivery to use Our 30-Day Cool-Off Policy below.

Part 2: Your 30-Day "Matters of Taste" Cool-Off Rights (Buyer’s Remorse, Returns & Exchanges)

While Fourthwall does not accept general returns or sizing exchanges, SwedishStudios Games believes that "the customer is always right in matters of taste."

Therefore, You are entitled to cancel Your Order, request a refund, or request an exchange within a 30-day cool-off window for any reason—including buyer’s remorse, ordering the wrong size, or changing Your mind—subject to the strict conditions below.

1. Your Order Cancellation & Cool-Off Deadline

The deadline for requesting a return, exchange, or cancellation under Our Cool-Off Policy is 30 calendar days from the date on which You received the Goods (as verified by the carrier's delivery tracking) or on which a third party You have appointed, who is not the carrier, takes possession of the product delivered.

(Note: This 30-day window applies strictly from the delivery date of Your original Order. Receiving an exchanged or replacement item does not reset or extend the 30-day clock, and We allow a maximum of one (1) taste/sizing return or exchange per Order).

2. Mandatory Pre-Authorization & Receipt Requirement

In order to exercise Your right of cancellation, return, or exchange, You must first inform Us of Your decision and provide Your Receipt before shipping any Goods back. You can inform Us of Your decision and submit Your Receipt by:

No Receipt, No Return: We will not authorize a return, exchange, or refund without a valid Receipt or verifiable Order number proving the Goods were purchased directly from Us.

3. Conditions for Returns (Closing the "Wardrobing" Loophole)

In order for the Goods to be eligible for a return or exchange under Our 30-day Cool-Off Policy, please make sure that:

  • Timely Delivery & Shipment: The Goods were delivered to You within the last 30 days, and once We approve Your return request, You ship and postmark the Goods back to Us within 14 calendar days of Our authorization.
  • Original Packaging & Tags: The Goods are in the original packaging with all original tags, labels, and hangtags still intact and attached.
  • Unworn & Unwashed Condition: The Goods are completely unworn (beyond a brief indoor try-on for fit), unwashed, un-altered, and free of stains, makeup, deodorant marks, smoke, perfume, or pet hair.
  • Receipt Included: A copy of Your Receipt or Order confirmation number is included inside the return package.

Right to Refuse or Deduct Depreciation: We physically inspect all returned Goods upon arrival. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in Our sole discretion (and return the item to You at Your expense), or to deduct a depreciation fee of up to 50% (or up to 100% if unsellable) if the Goods have been handled, worn, or degraded beyond what is necessary to establish their nature, characteristics, and functioning.

4. Goods That Cannot Be Returned

The following Goods cannot be returned under the 30-day "Matters of Taste" policy:

  • Custom / Personalized Goods: The supply of Goods made to Your personal specifications or clearly personalized (Note: Standard on-demand catalog items on Our store are eligible for Our 30-day policy unless custom-printed with Your personal name, gamertag, or bespoke custom design).
  • Perishable or Deteriorating Goods: The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over.
  • Hygiene & Unsealed Goods: The supply of Goods which are not suitable for return due to health protection or hygiene reasons (such as underwear, socks, swimwear, face masks, earrings, or drinkware) and were unsealed or used after delivery.
  • Inseparably Mixed Goods: The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • Digital Content, Game Keys & Software: Any digital downloads, video game keys, downloadable content (DLC), virtual items, gift cards, creator tips/donations, or memberships once delivered, downloaded, or accessed.
  • Sale / Clearance Goods: Only regular priced Goods may be refunded under Our extended 30-day policy. Unfortunately, Goods on sale cannot be refunded, except where strictly required by applicable mandatory consumer law (such as the statutory 14-day EU/Swedish withdrawal window).
  • Promotional Bundles: If You return an item purchased as part of a multi-item promotional discount or free-gift bundle, the retail value of any kept promotional discount or free item for which the Order no longer qualifies will be deducted from Your refund.

Returning Goods (Shipping & Address Rules)

Once You have contacted Us with Your Receipt and received return confirmation, You are responsible for the cost and risk of returning the Goods to Us (including any return postage, customs duties, or import taxes).

1. Where to Send Your Return

SwedishStudios Games

Aluminiumvägen 5

Västerås 726 30, Västmanland

Sweden

  • WARNING — Do NOT Ship to the Fourthwall Warehouse: Do not mail taste/sizing returns back to the third-party print facility address printed on Your package's shipping label or to Fourthwall's Santa Monica, CA PO Box. Fourthwall warehouses automatically destroy unauthorized returns, and We will not issue a refund or exchange for items sent to the wrong address.
  • Direct Door Delivery Only (No Postförskott / No Parcel Point Pickup): Returns must be shipped via a service that delivers directly to Our Västerås address above. We do not accept packages sent via Cash on Delivery (Postförskott) or packages routed to external parcel pickup points (Ombud) requiring collection.
  • Unclaimed Packages: Failing to pick up Your Order from the carrier or refusing delivery is not an authorized return. Any return freight, handling, or destruction fees incurred from an unclaimed or refused package will be deducted from Your refund.

2. Mandatory Tracking & Proof of Delivery

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, You must use an insured and trackable mail service and provide Us with the tracking number once shipped. We are unable to issue a refund or exchange without actual physical receipt and inspection of the Goods at Our Västerås address.

3. Exchanges

If You are requesting an exchange (for example, swapping for a different size or color), We will process the exchange once We have received and inspected the returned Goods at Our Västerås address. You are responsible for the outbound shipping cost of the replacement item. Alternatively, We may reimburse You for the returned Goods so You can place a new Order directly on the store.

4. Reimbursement Timeline

We will reimburse You no later than 14 days from the day on which We physically receive and inspect the returned Goods at Our Västerås facility. We will use the same means of payment as You used for the Order, and You will not incur any processing fees from Us for such reimbursement. Original outbound shipping fees paid at checkout are non-refundable (except where strictly mandated by applicable EU/Swedish statutory law for standard-rate delivery within the first 14 days).

Gifts

  • Marked as a Gift: If the Goods were marked as a gift when purchased and then shipped directly to You, You'll receive a gift credit for the value of Your return. Once the returned product is received and passes inspection, a gift certificate/credit will be issued to You.
  • Not Marked as a Gift: If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund directly to the original gift giver's payment method.

Contact Us

If You have any questions about our Returns, Exchanges, and Refunds Policy, or to submit Your Receipt for a return request, please contact Us:

And yes, This was written by AI, Because we can't currently afford to hire an attorney, and/or lawyer to write this.